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Refund and Returns Policy

Overview

Thank you for choosing Mixhackers! We are committed to providing high-quality digital products for electronic music production. Please review our refund and returns policy carefully, as it applies to all digital products purchased on this website.

Due to the nature of our digital products, all sales are final, and we do not offer refunds once a purchase has been completed. This includes, but is not limited to, downloadable sample packs, courses, and presets. Once the digital content has been delivered, the transaction is considered complete.

Exceptions

We understand that there may be exceptional circumstances, such as technical issues or accidental duplicate purchases. In these cases, please reach out to us within 7 days of purchase, and we will assess your request on a case-by-case basis. Please note that refunds for digital products are provided at our discretion and are not guaranteed.

Eligibility for Refunds

While refunds are generally not provided, you may be eligible for a refund in cases of:

  • Accidental duplicate purchases
  • Technical issues with the download or content that we are unable to resolve

To request assistance, please contact us at support [at] jamesorvis [dot] com. We require proof of purchase and a clear explanation of the issue to review your request.

Late or Missing Refunds

If a refund has been approved, please allow 5–10 business days for processing. If you have not received your refund within this time frame, please follow these steps:

  1. Check your bank account or PayPal account.
  2. Contact your credit card company or bank, as there may be a delay in posting the refund.

If you’ve done all of this and still have not received your refund, please reach out to us at support [at] jamesorvis [dot] com

Need Help?

If you have any questions about this policy or require assistance, please don’t hesitate to contact us at support [at] jamesorvis [dot] com. We are here to help and will do our best to resolve any issues you may encounter.

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